Etymotic Research is awesome!

So I purchased a pair of Etymotic ER4S earphones a few months ago.  They are amazing.  I will be making a detailed review sometime for them.  Suffice to say, I accidentally washed all of my stock tips in the laundry (they were in a baggy together).  They became warped and unusable.

So, I emailed Etymotic asking if they sold a pack of the stock set of tips for the ER4S.  Instead of selling me a pack, they sent me one of each tip for free!

That's great customer service.  They have also been very friendly and informative answering any questions I've had.  I highly recommend the ER4S and the experience they provide when you purchase something from Etymotic.